Privacy Policy

Neal & Co Chauffeurs is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.

1. Information We Collect

We may collect personal information when you make a booking, contact us, or use our website. This may include:

  • Full name

  • Phone number

  • Email address

  • Pickup and drop-off addresses

  • Flight details

  • Booking details

  • Payment information (processed securely via Stripe & WooCommerce)

2. How We Collect Information

We collect personal information through:

  • Online booking forms

  • Phone, email, or WhatsApp communication

  • Website contact forms

  • Cookies and analytics tools

3. How We Use Your Information

Your personal information is used to:

  • Process and manage bookings

  • Communicate with you regarding your service

  • Monitor flight arrivals and delays

  • Provide customer support

  • Process payments securely

  • Improve our services and website

We do not sell, rent, or trade your personal information to third parties.

4. Payments

Payments are processed securely through Stripe. Neal & Co Chauffeurs does not store full credit or debit card details. Payment information is handled in accordance with Stripe’s security and privacy standards.

6. Communication

We may contact you via email, phone, or WhatsApp, which is our primary method of communication. Communication is limited to booking confirmations, service updates, and customer support unless you have opted in to receive promotional messages.

6. Analytics & Tracking

We may use third-party tools such as Google Analytics and Facebook Pixel to collect anonymised website usage data. This helps us improve our website, services, and marketing efforts.

7. Booking Software & Data Storage

We use professional chauffeur booking software to manage bookings and customer information. Reasonable steps are taken to ensure all personal information is stored securely and protected against unauthorised access.

8. Sharing of Information

We may share personal information only when necessary:

  • With service providers involved in delivering our services

  • To comply with legal obligations

  • To protect our legal rights

9. Data Retention

We retain personal information only for as long as necessary to provide our services and meet legal or accounting requirements. When no longer required, information is securely deleted or anonymised.

10. Your Rights

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Opt out of non-essential communications

11. Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, or disclosure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Neal & Co Chauffeurs
Auckland, New Zealand
Email: info@nealchauffeurs.com
Phone: 027 227 4766